Welcome to the Rapala Store at US Fishing Spots FAQ page. We’ve compiled answers to the most common questions about our products, shipping, returns, and more to help you get ready for your next fishing adventure.
About Our Store
What kind of products do you specialize in?
We specialize in premium fishing gear for serious anglers, including:
- Artificial baits & attractants (Rapala lures, crankbaits, jerkbaits, jigs)
- Flies (bass flies, dry flies, nymphs)
- Fishing rods and reels (including 13 Fishing brand)
- Boating accessories
- Terminal tackle and fishing line
- Quality outdoor footwear (Crispi boots)
- Fishing gear and gifts
Shipping & Delivery
Where do you ship to?
We ship worldwide to most countries, excluding parts of Asia and select remote regions. Our headquarters are in Fremont, California, and we combine global logistics with specialized fishing knowledge to get your gear to you efficiently.
What shipping options do you offer?
We offer two reliable shipping options:
- Standard Shipping (Recommended): $12.95 flat rate via DHL or FedEx, delivered in 10-15 business days after dispatch with full tracking and insurance.
- Free Economy Shipping: Free on orders over $50 via EMS, delivered in 15-25 business days after dispatch.
How can I track my order?
Once your order ships, we’ll send detailed tracking information to your email. You can follow your Rapala lures, 13 Fishing reels, or Crispi boots every step of the way to your doorstep or favorite fishing lodge.
Payments & Orders
What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure checkout.
Can I change or cancel my order after placing it?
Please contact us immediately at [email protected] if you need to modify or cancel your order. We process orders quickly (within 1-2 business days), so time is of the essence.
Returns & Exchanges
What is your return policy?
We stand behind every product we ship. If any item doesn’t meet your expectations, you have 15 days from delivery to initiate a return. Please contact our customer service team to begin the return process.
Do I have to pay for return shipping?
Customers are typically responsible for return shipping costs unless the return is due to our error or a defective product. Details will be provided when you initiate your return.
Product Questions
How do I choose the right fishing gear for my needs?
Our team combines global logistics expertise with specialized freshwater fishing knowledge. If you need help selecting gear for your specific fishing conditions or target species, please contact our customer service with details about your fishing plans and we’ll be happy to make recommendations.
Do you test the products you sell?
Absolutely! We test products on the water ourselves to ensure they meet our standards for performance and durability before offering them to our customers.
Contact Information
How can I contact customer service?
You can reach our shipping and customer service team at [email protected]. Our physical address is:
Rapala Store at US Fishing Spots
4511 Sloat Road
Fremont, CA 94538
United States
Rapala Store at US Fishing Spots
4511 Sloat Road
Fremont, CA 94538
United States
Tight lines and smooth deliveries,
The US Fishing Spots Team