At Rapala Store at US Fishing Spots, we’re as committed to your satisfaction as we are to crafting premium fishing gear. Whether you’re casting with our legendary Rapala lures, hiking to remote spots in Crispi boots, or battling trophy fish with our rods, we want every aspect of your experience to be exceptional.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two reliable shipping methods to get your fishing gear to you:

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipment
    • Best for when you need your gear quickly
  • Free Shipping (Orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipment
    • Great for budget-conscious anglers

Note: Delivery times are estimates and may vary slightly depending on your location. We currently ship worldwide, excluding some Asian countries and remote regions.

Our Return & Exchange Promise

We accept returns and exchanges within 15 days of receiving your order. All items must be in original, unused condition with tags and packaging intact.

Non-Returnable Fishing Essentials

For hygiene and safety reasons, these items cannot be returned:

  • Hooks & Terminal Tackle (safety reasons)
  • Used Fishing Line (must be in original packaging to be returnable)
  • Custom or Special Order Items

How to Return or Exchange

Follow these simple steps to return your fishing gear:

Step 1: Initiate Your Return

Email our customer service team at [email protected] within 15 days of receiving your order. Include:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return
  • Whether you prefer a refund or exchange

Return Request Template

Subject: Return Request for Order #[Your Order Number]

Body:
Dear Rapala Store Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]).

Item(s) to return: [Product Name(s)]
Reason for return: [Please specify]
Preferred resolution: [Refund/Exchange for (specific product if known)]

Please advise on next steps.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Receive Return Authorization

Within 1-2 business days, we’ll email you a Return Authorization Number (RAN) and shipping instructions. Do not send items without this authorization.

Step 3: Package and Ship

Securely package your items in the original packaging if possible. Include a copy of your order confirmation or packing slip. Ship to:

Rapala Store Returns
4511 Sloat Road
Fremont, US 94538

Angler’s Tip

Before returning fishing rods or other large items, please contact us for special packaging instructions to prevent damage in transit. We want your gear to stay in perfect condition, whether it’s coming or going!

Step 4: Processing Your Return

Once received, we’ll inspect your items within 3-5 business days. You’ll receive email confirmation when your return is processed.

Refund Information

We process refunds to your original payment method within 3-5 business days after receiving and inspecting your return. Please note:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 3-10 business days depending on your bank
  • PayPal: 3-5 business days

Original shipping fees are non-refundable except in cases of our error.

Exchange Process

For exchanges:

  • Follow the return process above
  • In your return request, specify the replacement item
  • We’ll ship your new item once we receive the return
  • You’ll be responsible for any price difference

Damaged or Defective Items

If your fishing gear arrives damaged or defective, contact us immediately at [email protected] with photos of the damage. We’ll arrange a replacement or refund at no additional cost to you.

International Returns

For customers outside the U.S.:

  • You’re responsible for return shipping costs
  • Original shipping fees are non-refundable
  • Customs fees are non-refundable
  • Use a trackable shipping service

Questions?

Our customer service team is ready to help with any questions about returns or exchanges. Contact us at [email protected] and we’ll respond faster than a bass strikes a topwater lure!